Protecting the organization's online reputation is important to all libraries! Mr. Feldmann will share keys to success when responding to social media posts. He will also discuss how to respond when the media becomes aware of a problem and calls for an interview, equipping you with at least three responses (other than “no comment”) to use when an issue is under investigation. April Wright Michael C. English Sponsor: MMC This program is worth 1 contact hour of continuing education.
