Is culture change on the horizon? Maybe you're trying to get the ball rolling? How can you ensure that front-line staff embrace and promote a new approach to customer service, system identity, or community engagement? Levi Branson, Catie Hall and Bethe Heltebridle of Frederick County Public Libraries will share what they've learned over a year of doing just that, so you'll leave prepared to implement a multi-pronged approach at your location. Sponsor: LDD This program is worth 1 contact hour of continuing education.
Branch Administrator, Frederick County Public Libraries
User-centered design. Incorporating fun into public spaces. Social justice librarianship. Leadership. Children's books. Mental health. Graphic novels. John Waters. Vegan food. Tattoos. Opossums.
