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Thursday, May 2 • 1:30pm - 2:30pm

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Is culture change on the horizon? Maybe you're trying to get
the ball rolling? How can you ensure that front-line staff
embrace and promote a new approach to customer service, system identity, or community engagement? Levi Branson, Catie Hall and Bethe Heltebridle of Frederick County Public Libraries will share what they've learned over a year of doing just that, so you'll leave prepared to implement a multi-pronged approach at your location.
Sponsor: LDD This program is worth 1 contact hour of continuing education.

avatar for Levi Branson

Levi Branson

Circulation Manager, C. Burr Artz Public Library; Frederick County Public Libraries
avatar for Catie Hall

Catie Hall

Associate Director of Operations, Frederick County Public Libraries
avatar for Beth Heltebridle

Beth Heltebridle

Branch Administrator, Frederick County Public Libraries
User-centered design. Incorporating fun into public spaces. Social justice librarianship. Leadership. Children's books. Mental health. Graphic novels. John Waters. Vegan food. Tattoos. Opossums.

Thursday May 2, 2019 1:30pm - 2:30pm PDT
Chesapeake G